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At JG Collection, we will always do everything we can to help! Whether you are reaching out about an online order or simply have a question or comment, our team is ready to serve you. 

Please note that we will do our best to reply as quickly as possible. Any messages left over the weekend or outside of business hours will be addressed during normal business hours.

Our customer support team is available:

Monday through Friday

8:00am to 10:00pm EST

Before reaching out, please review some common questions we've received below. This will help you receive a quick answer!


You may cancel your order at any time prior to shipping. If it has already shipped—not to worry—when you receive the package, simply return it per our Return Policy.


We want you to receive your jewelry as soon as possible. All in stock items will be shipped within 3-4 business days of order placement. Please be assured that we will work closely with our designers to make sure your jewelry is shipped within this timeframe. In the event of delays, we’ll keep you updated on the status of your order.


Jewelry featured on our website is representative of what we have in-stock. If you are interested in something you’ve seen in our social media platforms that is not available through our website, please contact us at Likewise, if you see something on our website that you’d prefer to purchase in different size/color, please contact us to check its availability.


I’m a privacy & safety policy section. I’m a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.


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